Privacy Policy

Effective Date: 01-11-2024

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Forest City Auto Glass respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information that you provide through our website, forestcityautoglass.ca ("Website").  
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1. Information We Collect

We collect two types of information through our Website:

• Non-Personally Identifying Information: This includes information that cannot be used to identify you personally, such as your browser type, language preference, referring site, and the date and time of each visitor request. We use this information to understand how visitors use our Website and improve user experience.  

• Personally Identifying Information: This includes information that can be used to identify you personally, such as your name, email address, phone 1 number, and vehicle details (if submitted). We only collect this information when you choose to interact with us in a way that requires it, such as requesting a quote or leaving a comment.  

1.1 Data Retention:

We retain your personal information for a period of 6 months from the date of collection, unless you become a customer. If you become a customer, we will retain your information for a period of 7 years after the termination of our business relationship.

 

2. Use of Information

We use the information we collect to:

• Operate and maintain our Website

• Provide you with information and services you request

• Respond to your inquiries and requests

• Improve our Website and services

• Send you promotional materials (with your consent)

• Analyze how visitors use our Website

• Comply with legal and regulatory requirements

 

3. Disclosure of Information

We may disclose your information to third-party service providers who help us operate our Website and provide services to you. These third-parties are obligated to protect your information and use it only for the purposes we have specified.  

We may also disclose your information if required by law or to protect the rights and safety of ourselves or others.

 

4. Your Rights

You have the right to access, update, or correct your personal information that we hold. You can also opt out of receiving promotional communications from us. To exercise these rights, please contact us using the information below.  

4.1 Complaints:

If you have any concerns or complaints about our privacy practices, please contact us at: info@ForestCityAutoGlass.ca We will investigate your complaint and respond to you in a timely manner. If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate privacy authority.  

 

5. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.  

 

6. Links to Third-Party Sites

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the content, privacy practices, or security of these websites. We encourage you to review the privacy policies of any third-party website before you provide them with your personal information.  

7. Forest City Auto Glass uses Google AdWords and Facebook Pixel for remarketing
Forest City Auto Glass uses remarketing services to advertise on third-party websites (including Google and Facebook) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to enquire. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used by our privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

 

8. Cookies
We use cookies and similar technologies to store information about your preferences and activity on our Website. You can choose to disable cookies through your browser settings. However, this may limit your ability to use certain features of our Website.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Forest City Auto Glass uses cookies to help us identify and track visitors, their usage of https://forestcityautoglass.ca/, and their website access preferences. London Auto Glass visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Forest City Auto Glass’s websites, with the drawback that certain features of Forest City Auto Glass’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to London Auto Glass’s use of cookies.

 

9. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us and we will delete it from our records.  

 

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page. Your continued use of our Website after we post changes to this Privacy Policy will constitute your acceptance of those changes.  

 

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

• Email: info@ForestCityAutoGlass.ca

• Phone: 226.973.7810

• Address: 73 Marianna Dr, London ON N6P 1B5 Canada